This policy explains what personal information Olive Tree Creative collects, why, how long we keep it and your rights. We keep it short and use plain English. If anything is unclear, email hello@olivetreecreative.co.uk.
Who we are
Olive Tree Creative Limited is the data controller for the personal information described here. We are registered in England and Wales, company number 08994329. Registered office: 4 Haines Avenue, Wyre Piddle, Pershore, Worcestershire WR10 2RQ. ICO registration number: ZC284909. Our data protection contact is Adam Flintham, hello@olivetreecreative.co.uk, 01386 577 950.
What we collect
- When you enquire through our website: your name, organisation, email address, phone number (if you give it), what you need, your rough budget, your message and how you heard about us.
- When you book a call: your name, email address, the time you choose and any answers you give in the booking form.
- When you become a client: contact details for the people we work with, billing details, and the information and materials you share with us for your project.
- When you visit our website: with your consent, information about how you use the site, such as pages visited and the device and browser you use. See our Cookie Policy.
- If you sign up for emails from us, or are a client or business contact: your name, work email address, and whether you open our emails.
We don’t collect special category information (such as health data) about you through our website. If a project involves it, for example materials for a care provider, we agree how it is handled with that client.
How we use it, and our lawful basis
- To reply to your enquiry and talk about your project: our legitimate interest in responding to people who contact us, or steps you have asked us to take before entering a contract.
- To deliver work for clients, invoice and keep accounts: performance of our contract with you, and our legal obligations (such as keeping financial records).
- To understand how our website is used and improve it, and to measure our advertising: your consent, which you can withdraw at any time using the cookie icon in the corner of our website.
- To send occasional emails about our work: your consent, or our legitimate interest for existing clients and contacts at other businesses. Every email has an unsubscribe link.
We don’t sell your information, and we don’t use it for automated decision-making.
Who we share it with
We use trusted suppliers to run our business. They only use your information to provide their service to us:
- SiteGround: website hosting. Website enquiries are stored in our website as well as sent to us by email.
- Akismet (Automattic): checks website enquiries for spam.
- Google Workspace: email and documents.
- Calendly: call bookings.
- Pipedrive: keeping track of enquiries and clients.
- Xero: invoicing and accounts.
- Mailchimp: our email newsletters and marketing emails.
- Google Analytics and Google Ads: website statistics and advertising measurement (only with your consent).
- Meta (Facebook and Instagram): advertising measurement and showing our adverts (only with your consent).
- Print and production suppliers: when we manage printing for a client project.
- Domain registrars (123 Reg and SiteGround): when we register a domain on a client’s behalf.
We may also share information if the law requires it, or with professional advisers such as our accountant.
Where it is stored
Some of our suppliers (Google, Calendly, Pipedrive, Xero and Mailchimp) store information outside the UK, including in the USA. Where they do, the transfer is protected by UK adequacy regulations, the UK Extension to the EU-US Data Privacy Framework, or the UK’s International Data Transfer Agreement or Addendum.
How long we keep it
- Enquiries that don’t become projects: two years from our last contact, then deleted.
- Client records, contracts and invoices: six years after the end of the financial year in which our work ended, as tax law requires.
- Project files: these are mostly design files and images, with very little personal information. We keep them while we work together and for up to six years afterwards, so we can help with future updates. Ask us at any time and we’ll delete what we don’t have to keep.
- Email subscribers: until you unsubscribe.
- Website statistics: 14 months in Google Analytics.
Your rights
You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, to withdraw consent, and to ask for it to be transferred to someone else. Email hello@olivetreecreative.co.uk and we’ll respond within one month. There is no charge.
If you are unhappy with how we have used your information, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office: ico.org.uk, 0303 123 1113.
Our website
Our website loads its fonts from our own server, so visiting it does not send your details to Google Fonts. Analytics and advertising cookies are only set if you accept them. See our Cookie Policy.
Changes to this policy
We’ll update this page if anything changes, and change the date at the top.
